CANCELLATION POLICY

New Client Policy:
It is ask that new clients arrive 15 minutes prior to their service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind your lash specialists may have other appointments after yours. They will always do their best to accommodate you. Booking Policy:
A credit card must be on file to hold all appointments. A NONREFUNDABLE DEPOSIT IS REQUIRED TO BOOK. Deposit price is applied based on the service you are booking for. No exceptions. No refunds. In order to rebook accordingly, a new deposit will be required per new service. It is strongly suggested to pre-book any fills after your service before leaving to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees. Payment taken: Cash, Venmo, Apple Pay, Debit/Credit card or CashApp. Late Policy:
If you are running late to an appointment it is ask that you call to let your artist know, otherwise it is assumed you will not be showing up and may release the appointment. If you are less than 15 minutes late your artist will try their best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late your artist will try their best to accommodate you but reserve the right to reschedule your appointment if they are unable to. Cancellation Policy:
Here at AKC BEAUTY we understand unforeseen events happen and you may need to cancel an appointment. It is asked that you give at least a 24 hours notice so we can adjust our schedule to accommodate other clients and inform your service provider. In the event a 24 hours notice is not given we reserve the right to charge a cancellation fee to the credit card on file totaling 50% of the session. No Show Policy:
We reserve the right to charge a no show fee to the credit card on file totaling 100% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds. Makeup Policy:
Please thoroughly remove ALL makeup before coming to your lash session. Eyes must be clean and oil free upon arrival. Your artist is unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection. A fresh, clean, face is an absolute MUST! Age Policy:
Clients must be at least 15 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present in the room during the consultation. Cell Phone Policy:
It is ask that all cell phones are tuned off or on silent in the treatment rooms. If you are receiving a lash session it is ask that you do not open your eyes to check devices until after your session is complete being that your lash specialists is using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session. Emergency calls are only exceptional. Lash Fill Policies:
If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.
2-3 Week Fills: No more than 50% loss of initial set
3+ Week Fills: You will need a new full set of lashes. Even if you have great lash retention, lashes need maintenance to ensure your lashes are happy and healthy. We must remove lashes that are grown out to prevent them from causing damage to the natural lash. Foreign Fill Policies: It is kindly required all clients with existing lash extensions from other providers to book a consultation FIRST before booking a fill appointment or letting your tech know before hand. Your lash specialist must first assess the work to be sure they can work over it. If they cannot preform over the existing work, it will be recommend for a removal and full set. If you are unable to come in for a consultation first, we recommend booking a full set to ensure your lash artist has enough time with you.